How could I buy the products I need if there is no price in the
Buyers need to send required product details to us via e-mail, and
then we will provide reasonable
quotations as request.
How long could I get reply of my enquiry?
Buyers will get a reply within 24 hours.
What kind of warranty you offer?
We provide 12 months warranty for products
How is the after sales service?
A. We have a huge team which is in charge of after-sales service,
also a service hotline dealing with
buyers’ complains and feedback.
B. We offer 24-hour online service to help buyers solving problems.
C. We offer buyers updated market information regularly.
D. We offer full- package service for those buyers visiting us.
2. Payment :
What are the terms of payments you offer?
Payment of the goods should be set in USD or RMB on the basis of
goods exchanging. We accept
payment of T/T, Western Union,Paypal, Moneygram, Alipay and cash
Customes need to pay for fee and customs tax, and extra fees if you
are in remote areas. We can
declare your goods at low value to help you avoid taxes.
How to apply refund?
Once the PI has been confirmed and your ordered goods are ready, a
refund will not be availible for
a canceled order. But we will refund to you in time the the case
that we could not offer the products
required, due to the shortage or unavailability.
3. After-sale service:
What about the warranty you offer?
We provide12 months warranty for products .
There is no warranty if:
(1). Man-made damage;
(2). The products have been used already;
(3). Our label is broken.
How long will you take to deal with the returned goods?
We will provide the first feedback within 5 working days.
Before your installation, please check both appearance and function
of the products, then install to
the machine, any damages caused by un-professional installation is
out of our responsibility.
If the products you received are defective or faulty, please let us
know immediately, and return back
to us within 7 days. we can change the defective products for the
buyers free of charge.